Returns & RMA

Returns & RMA (How It Works)

This article explains how to request a return on 3D RENT hub, including:

• Standard RMA (end-of-rental return)

• Refund requests for issue-based cases

All returns are initiated by the user through their Order.

What Is an RMA vs. a Refund?

RMA – Return item (no refund)

Use this option for:

• Normal end of rental period

• Equipment used as expected

• No refund requested

This is the standard rental return flow.

Refund

Use this option only when there is an issue, such as:

• Item arrived damaged

• Wrong item delivered

• Equipment could not be used as expected

Refund requests are reviewed and approved by the Vendor.

How to Request a Return

1. Click the account icon (top right)

2. Go to Orders

3. Open the relevant Order

4. Click Request a Return (RMA / Refund)

Select Return Type & Reason

Select the product to return

What would you like to do?

• Return item (no refund) → standard RMA

• Refund → issue-based request

Reason

Available reasons include:

• RMA – End of Rental Period

• Dead on arrival

• Damaged during shipping

• Wrong item delivered

• Can’t make it work

• Wrong description online

• Other

You may also add comments to provide additional details to the Vendor.

After You Submit the Return

• Your request appears under My Account → Return requests

• The Vendor reviews and updates the return status

• If the return is approved by the Vendor, you can:

  • View return details

  • Print a packing slip (when available)

  • Follow Vendor-provided return instructions

Important Notes

• All returns are initiated by the user

• Return instructions and shipping details may vary by Vendor

• 3D RENT hub facilitates the return process but does not inspect equipment or decide outcomes