Terms of Service

3D RENT hub — Terms of Service & Master Rental Agreement (USA)

Last Updated: January 17, 2025

1. Key Definitions

1. Platform means the 3D RENT hub website(s), subdomains, applications, and related services.
2. 3D RENT hub, “we,” “us,” or “our” means Parworks LLC (doing business as 3D RENT hub) and its affiliates.
3. Vendor means a User that offers equipment for rent (and, where enabled, for sale).
4. Renter means a User that requests, books, or rents equipment from a Vendor.
5. User means any individual or entity that accesses or uses the Platform, including both Vendors and Renters.
6. Listing means a Vendor’s offer describing equipment and commercial terms.
7. Order means the complete booking record created and maintained on the Platform for a rental, including: (i) the Invoice(s) or confirmation documents; (ii) rental dates, equipment configuration, and Replacement Cost Value (RCV); (iii) Renter and Vendor information; (iv) payment, tax, deposit, and shipping details; (v) insurance certificates (COIs) and related documentation; and (vi) all communications, modifications, and status updates recorded in the Order thread. Together with these Terms, each Order constitutes the legally binding Rental Agreement between Vendor and Renter.
8. Invoice means the confirmation and billing document generated by the Platform for an Order, which includes rental dates, equipment configuration, Replacement Cost Value (RCV), Renter and Vendor information, payment and shipping details, and Order status updates. Each Invoice forms part of the Order and serves as a record of the Rental Agreement for evidentiary and insurance purposes.
9. Equipment (also “Product”) means the items identified in the Listing or Order, including all cases, accessories, software, dongles, and consumables if specified.
10. Replacement Cost Value (RCV) (sometimes “Replacement Value” or “RV”) means the full cost to replace the Equipment new, or if not available new, with adequately comparable equipment of like kind and quality (including sales/use tax, shipping, and configuration), as set by the Vendor in the Listing and reflected in the Order/Invoice.
11. COI means a certificate of insurance naming the Vendor as loss payee and/or additional insured where applicable.
12. Start Date / End Date mean the rental period shown on the Invoice/Order. Any extension must be documented in the Platform and is covered by the Rental Agreement.
13. Business Day means Monday–Friday excluding U.S. federal holidays at the Vendor’s shipping location. Business Day references apply to shipping/inspection/communications timelines and do not affect accrual of rental charges (calendar-day basis).

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2. Acceptance of Terms; Electronic Records & Signatures

1. By accessing or using the Platform, creating a Listing, requesting or accepting an Order, paying or receiving payment, or taking delivery of Equipment, you agree to be bound by these Terms and by our Privacy Policy.
2. You consent to receive records, notices, and communications electronically through the Platform and by email. Your actions on the Platform—clicking to accept Terms, submitting/accepting an Order, completing payment—constitute your electronic signature under the federal ESIGN Act.
3. You may print or save a copy of these Terms for your records.

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3. 3D RENT hub’s Role; Marketplace Model

1. Marketplace Function. 3D RENT hub enables Vendors and Renters to discover each other, exchange messages, configure Orders, and process payments/taxes. Except for any Equipment listed under its own profile, 3D RENT hub is not an owner, lessor, or operator of Equipment.
2. No Agency or Brokerage. 3D RENT hub is not an insurer, broker, or contracting agent. Rentals are entered directly between Vendors and Renters. 3D RENT hub does not negotiate, sign, or act on behalf of Users.
3. Payment Processing. Payments are facilitated through Stripe or other authorized processors. By using the Platform, Vendors appoint 3D RENT hub as limited payment collection agent solely to receive Renter payments and transmit them to Vendors, net of fees/adjustments. When the processor accepts a Renter’s payment, the Renter’s payment obligation for that Order is fulfilled, subject to successful settlement.
4. Tools and Integrations. Convenience integrations (e.g., FedEx rates, Avalara taxes, insurance certificate links/uploads) may be provided. Users remain responsible for verifying shipping, tax, insurance, and legal requirements.

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4. Eligibility; Business Use

1. Business Capacity. The Platform is for professional/commercial use; users must participate in a business capacity (company, sole proprietorship, or other entity). It is not designed for purely personal/household transactions.
2. Age and Capacity. You must be at least 18 and legally able to enter binding contracts.
3. Authority to Bind an Entity. If acting for a business, you are authorized to bind it; both you and the entity are jointly and severally responsible.
4. Jurisdiction and Compliance. Use is intended for the United States and must comply with applicable laws, including export control and sanctions laws.
5. Accuracy of Information. 3D RENT hub may suspend/terminate access if information provided is false, misleading, or incomplete.

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5. Accounts; Verification; Security

1. Account Creation. Register to access features and keep information accurate and current.
2. Verification Requirements. We may require identity, business, insurance, tax, or other verification (including KYC) before listings, Orders, payouts, or other activity; failure to comply may limit or terminate access.
3. Account Security. You are responsible for credential security and all activity by authorized users under your account.
4. Unauthorized Use. Notify 3D RENT hub immediately of any breach or unauthorized access. 3D RENT hub is not liable for losses resulting from failure to safeguard or promptly notify.
5. Account Integrity. One primary Vendor account per business; additional authorized user logins may be created under it. No transfer/sale/assignment without 3D RENT hub’s prior written consent.

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6. How Rentals Form; Order of Precedence

1. Formation of Rental Agreement. A rental is formed when a Renter submits an Order and the Vendor accepts it by (a) confirming through the Platform or (b) fulfilling, such as shipping or delivering the Equipment.
2. Contract Components (order of precedence).
   1. These Terms;
   2. The Order (including Vendor addenda/conditions accepted in the Order thread);
   3. The Listing on the Platform;
   4. Any Vendor-specific terms shown with the Listing/Order.
3. Conflicting Terms. Vendor-specific terms may supplement but not override these Terms and are enforceable only if presented via the Platform and accepted in the Order.
4. Invoices and Receipts. Invoices/receipts/payment confirmations are records only and do not amend the agreement beyond the components above.

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7. Platform Records and Communications

1. Business Records. Orders, messages, emails, timestamps, change logs, invoices, RMAs, and related records generated/transmitted/stored through the Platform (including associated emails) are admissible business records with the same legal effect as paper originals.
2. Electronic Notices. Notices/updates/invoices/receipts may be delivered via the Platform or by email to the address on file and are deemed received when sent or posted. The Platform is not responsible for spam filtering, outdated contact info, or external technical issues.
3. Record Preservation. Records may be archived or deleted per data-retention policy. Users should download/retain copies for their own records.

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8. Payments, Authorizations, and Collections

1. Payment Processing. Payments are processed by third parties (e.g., Stripe). By placing/accepting an Order, you authorize capture of deposits/fees/shipping/taxes/rent, placement/release of preauthorizations, and adjustments for additional rent, damage, shipping corrections, taxes, dispute fees, and other balances. You agree to cooperate on chargebacks. The Platform may offset unsettled amounts, engage collections, or place accounts on hold.
2. Vendor Proceeds and Fees. Payments to Vendors are made by the payment processor per its terms and the Vendor’s connected account settings. 3D RENT hub does not receive/hold/transmit user funds. Payouts are processor-calculated net of platform fees/commissions/offsets. 3D RENT hub is not responsible for processor delays/withholding/reversals/failures.
3. Purchase Orders. Where enabled, approved business accounts may rent against a purchase-order balance subject to limits/terms. Unpaid balances may be charged to any stored payment method or referred to collections.
4. Late Fees and Interest. Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum allowed by law; administrative/dispute/collection fees may apply.

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9. Taxes

1. Marketplace-Facilitated Transactions. Where required, 3D RENT hub (as a registered marketplace facilitator) will calculate, collect, and remit sales/use tax at checkout based on delivery destination; the tax charged is shown during checkout and remitted to the proper authority.
2. Tax-Exempt Customers. To claim exemption, submit a valid certificate at least forty-eight (48) hours before checkout and notify the administrator. Certificates submitted fewer than 48 hours before checkout may not be processed in time; after-checkout certificates aren’t retroactively applied unless refunded at the Platform’s sole discretion.
3. Vendor Obligations. Vendors are responsible for any income/franchise/gross-receipts/other taxes arising from amounts they receive and agree to indemnify 3D RENT hub for failures to comply.
4. No Tax Advice. Users must determine their own tax obligations and consult professionals as needed.
5. Limitations of Tax Collection. 3D RENT hub collects/remits only where registered or required by law. Elsewhere, Users remain responsible to assess/report/remit applicable taxes.

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10. Shipping, Title, and Risk of Loss

1. Shipping Method. Unless local pickup is agreed, shipments use the carrier/service in the Order. Displayed rates are carrier-estimated based on inputs and may differ from actual charges; parties are responsible for surcharges/dimensional weight/address corrections/residential fees/fuel/re-delivery, etc.
2. Risk Allocation in Transit.
   1. Outbound (Vendor → Renter). Vendor bears risk until delivery and receipt in good condition, subject to carrier concealed-damage rules/timelines.
   2. Return (Renter → Vendor). Renter bears risk from release to carrier until delivered back in good condition; Renter must insure return transit and follow RMA/packaging/labeling instructions.
3. Packaging and RMAs. Renters must retain/reuse original cases/containers/protective packaging and follow de-installation/repackaging/RMA instructions. Missing cases/inadequate packaging/improper labeling may be treated as damage.
4. Title. Title remains with the Vendor; Renter acquires only temporary possession/use and may not create liens/encumbrances/security interests.
5. Carrier Choice and Claims. Parties select carriers and must follow carrier packaging/labeling/claims procedures. The Platform is not a carrier/insurer/claims intermediary.

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11. Insurance and Security Deposits

1. Insurance Requirements. The Platform does not mandate insurance for Vendors or Renters. Any insurance requirement is determined solely by the Vendor and disclosed on the applicable product listing. When an Order is placed, the listing terms, including any insurance requirement, are incorporated into the Order. The Platform facilitates access to third-party insurance providers and enables the upload and storage of insurance documentation in connection with an Order, but does not verify, endorse, or guarantee the adequacy of any insurance and does not act as an insurer, broker, or agent.
2. Renter Insurance (if Required by Vendor). Where a Vendor requires renter insurance, such insurance must be maintained by the Renter as specified in the applicable listing and Order.
3. Primary Coverage. Renter’s insurance is primary for the entire rental term (pickup/return days included). If required, Renter must provide a valid COI naming the Vendor as loss payee and/or additional insured for full RCV, on terms acceptable to the Vendor. Where 3D RENT hub designates an approved insurer (e.g., Athos), Vendors are expected to accept valid certificates from that provider unless they have a documented business reason to require alternatives. Proof of insurance must be uploaded/approved before release or shipment.
4. No-Insurance Scenario (if allowed by Vendor). If a Vendor rents without requiring a COI, the Renter assumes full financial responsibility up to RCV for loss/damage (including theft/mysterious disappearance/missing items) and authorizes application of deposits/holds toward amounts owed.
5. Deposits.
   1. Vendors may require refundable security deposits; deposits may be applied to unpaid rent/fees/damage/missing accessories/consumables.
   2. Preauthorizations/holds may remain until inspection passes and any issues/disputes/insurance matters are resolved.
   3. Absent issues, deposits/holds are released within a reasonable time after confirmed return/inspection, subject to processor timelines.
   4. Any balance after deductions is refunded promptly once inspection/damage review/claims are complete.
6. Insurance as a Condition of Release. Renter must upload required COI after checkout but before capture/shipment. Orders lacking valid/approved COI may be held or cancelled. Vendors should review and update status within one (1) Business Day. Vendors need not release equipment until coverage is confirmed.
7. Coverage Verification and Platform Disclaimer. 3D RENT hub does not verify/endorse/guarantee the sufficiency/accuracy/authenticity of insurance documents; it is merely a repository. Each party is responsible for confirming their own coverage.

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12. Rental Period, Extensions, Late Return, and Non-Return

1. Rental Period. The rental period is the Start/End Dates in the accepted Order; rent accrues only for that period. Equipment should arrive on or before the Business Day preceding the Start Date. Renter should ship no later than the next Business Day after the End Date. Use the same service level as outbound unless agreed in writing. In-person pickup/delivery must be returned in person unless Vendor authorizes shipment. Transit time is not billable unless agreed. Time is of the essence.
2. Extensions. Any use beyond the original term requires Vendor’s written consent via the Order thread or a new Order; subject to availability/pricing.
3. Late Return. Late return may incur continued daily rent or a stated late fee until carrier acceptance. Vendors may deduct from deposits or invoice through the processor.
4. Non-Return and Conversion. Failure to return after written notice may be treated as a total loss at RCV plus accrued rent/collection/recovery costs and may be reported as theft or conversion.
5. Condition on Return. Vendors must inspect within two (2) Business Days after delivery/drop-off and document claims with timestamped photos in the Order thread. Minor issues may be resolved between parties. Deposits/holds may remain during review/claims. Failure to report within the period may be deemed acceptance, except for latent damage.

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13. Inspection, Condition, Use, and Location

1. Inspection Upon Receipt. Renter should inspect/document issues promptly—ideally within two (2) Business Days—and report via the Order thread with timestamped photos/notes. If an insurance policy allows a longer report period, that policy controls.
2. Use and Care. Renter shall: (i) use only as intended/per manufacturer guidance; (ii) ensure trained/qualified operators; (iii) keep Equipment secure; (iv) not alter/service without Vendor consent; (v) not tamper with serials/keys; (vi) comply with laws/permits; (vii) prevent liens; and (viii) keep at approved location(s) and not move across national borders without Vendor’s explicit written consent.
3. Software. Embedded/bundled software is licensed (not sold) and subject to the owner’s EULA. No copying/reverse engineering/decompiling/modifying or circumventing license/security controls.

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14. Loss, Damage, Contamination, and Missing Items

1. Renter Responsibility. From delivery to confirmed return, Renter is responsible for theft/mysterious disappearance; accidental damage; negligent use/misuse; loss/damage during return transit; contamination requiring specialized cleaning/certification; and missing components/accessories/cases/cables/documentation.
2. Repair or Replacement. Vendor determines reasonable costs to restore to pre-rental state (parts/labor/diagnostics/calibration). With valid insurance, costs are ordinarily covered by policy; Renter’s direct responsibility is limited to deductibles/exclusions/non-covered amounts. Minor issues under deductible may be settled directly. If no insurance applies or insurance was waived, Renter is fully responsible up to RCV plus reasonable documented costs to obtain/deliver a replacement (shipping, sales tax, necessary admin processing). Deposits may be held until settlement is complete.
3. Data and Media. Vendors are not responsible for Renter’s data/media/work product. Renter must remove data before return and may be charged for erasure/sanitization.
4. Insurance Coordination. Where insurance applies, both parties must cooperate with insurer requests. 3D RENT hub is not a party to any insurance contract and does not adjust/guarantee coverage or payment.

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15. Cancellations, No-Shows, and Early Returns

1. Timing of Cancellations. Renters may cancel only before shipment; latest is two (2) Business Days before the estimated ship-out date based on the Start Date and chosen shipping. Coordinate via the Order thread.
2. Renter-Initiated Cancellations After Vendor Acceptance.
   1. A cancellation fee may apply as stated in the Listing/Order.
   2. Outbound shipping already incurred is non-refundable, even if in transit or refused.
   3. If after shipment, Renter must return at Renter’s expense using the same/equivalent service, insured for full RCV, and provide tracking in the Order thread.
3. Vendor-Initiated Cancellations. If the Vendor cancels for unavailability/damage/justified cause, all amounts paid (including un-incurred shipping) are refunded; the Platform may assist with re-booking but has no further liability.
4. No-Shows. Failure to accept delivery/retrieve a held shipment/make equipment available for pickup on the agreed date constitutes a No-Show. The Order is deemed completed; no refund is owed; outbound/return shipping and applicable fees remain the Renter’s responsibility.
5. Early Returns. Early return does not guarantee a refund. Any partial refund requires the Vendor’s written agreement in the Order thread and manual processing; Vendors are not obligated to prorate unused days.
6. Equipment Failure During Rental.
   1. Notify Vendor within 24 hours of delivery (shipping damage) or upon discovery (mid-rental failure).
   2. Vendor may offer a replacement, repair, or partial refund as appropriate.
   3. If insured, submit claims under applicable policies per Section 11. The Platform is not responsible for downtime/incidental costs.

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16. Vendor Obligations (Listings; Fulfillment)

1. Listings.
   1. Photos must accurately represent the actual item; generic/manufacturer images must be labeled “for illustration only” (preferably watermarked).
   2. Photos must not include people or unauthorized scenes from private locations.
   3. Vendors are responsible for rights/permissions to media; 3D RENT hub assumes no liability for IP/publicity/privacy violations arising from Vendor-supplied media.
2. Fulfillment.
   1. Ship on time with adequate packaging and outbound insurance.
   2. Optionally include setup/operating notes and RMA instructions with shipment or in the Order thread.
   3. Promptly inspect returned equipment and itemize claims for damage/loss/missing components.
   4. Maintain good and marketable ownership free of liens/competing claims.
   5. Comply with export-control/sanctions laws (e.g., EAR/OFAC) if international activity occurs.
3. Accuracy and Remediation. Misclassified condition, undisclosed defects, or missing items at delivery may require corrective action (replacement, refunds, or cancellation). 3D RENT hub may assist but is not a guarantor of Vendor performance.

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17. Prohibited Uses

1. Illegal or Unsafe Purposes. No illegal, fraudulent, or unsafe use; follow law and manufacturer instructions.
2. Hazardous Environments. No use in explosive/corrosive/radioactive/otherwise hazardous environments beyond intended specs without written permission and proper mitigation.
3. Restricted Applications. No use in (a) nuclear facilities; (b) aircraft navigation/control/flight systems; (c) life-support/medical/emergency systems; or (d) activities where failure could reasonably cause death, injury, or severe environmental/property damage.
4. Compliance with Laws. No violations of export controls, sanctions, or anti-corruption laws (e.g., EAR, ITAR, OFAC).
5. Operator Conduct. No operation/transport/handling under impairment (alcohol/drugs/medications/fatigue). Renter must ensure trained/qualified personnel and take reasonable precautions during setup/operation/transport/return.

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18. Indemnity

1. Each party (the Indemnifying Party) will defend, indemnify, and hold harmless the other party, 3D RENT hub, and their respective affiliates, officers, directors, employees, and agents (the Indemnified Parties) from third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) bodily injury, death, or property damage caused by the Indemnifying Party’s negligence or willful misconduct; (b) violation of law; (c) breach of these Terms, the Privacy Policy, or any Order; or (d) downtime/delay/loss of production caused by the Indemnifying Party’s acts or omissions.
2. For Renters, this includes claims from use/operation/transport/handling/possession during the rental. For Vendors, this includes claims from listing inaccuracies, unsafe packaging/shipment, maintenance failures, or misrepresentation of ownership/condition.
3. This Section does not apply where a claim results from the sole negligence or willful misconduct of an Indemnified Party.

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19. Warranties; Disclaimers

1. Except as expressly stated in a Listing or Order, all Equipment is provided “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS.” Vendors disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. 3D RENT hub provides the Platform “AS IS” and “AS AVAILABLE,” with no warranties regarding accuracy, reliability, availability, or security, and disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
3. 3D RENT hub does not control or guarantee User content, Vendor/Renter performance, or Equipment quality/condition/suitability. Third-party services (FedEx, Stripe, Avalara, Athos, etc.) are outside 3D RENT hub’s control and subject to their own terms/policies.

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20. Limitation of Liability

1. No Indirect or Special Damages. Neither 3D RENT hub, any Vendor, nor their affiliates shall be liable for indirect, incidental, special, punitive, exemplary, or consequential damages (including lost profits, business interruption, loss of data, or loss of use), even if advised of the possibility.
2. Vendor–Renter Cap. As between Vendors and Renters, each party’s total aggregate liability to the other under these Terms and any related Order is limited to the total amount of the Order giving rise to the claim.
3. Platform Disclaimer. 3D RENT hub has no liability for damages/losses/claims relating to Orders, Listings, shipments, payments, insurance arrangements, or interactions between Users; no theory creates liability beyond amounts legally required to be refunded.
4. Exclusions from Cap. These limitations do not reduce/cap a Renter’s obligations to pay rental charges, taxes, deposits, shipping costs, insurance deductibles, or loss-or-damage liability up to RCV.
5. Vendor Claims Against the Platform. To the maximum extent permitted by law, Vendors agree that the Platform shall not be liable for any claims, losses, damages, including bodily injury or property damage, arising out of or related to a Vendor’s listings, equipment, insurance decisions, rental transactions, or interactions with Renters.

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21. Insurance Partner & Third-Party Services

1. Insurance, payment processing, shipping, tax automation, and related services are provided by independent third parties (e.g., Athos Insurance, Stripe, FedEx, Avalara), subject to their own terms and privacy policies.
2. Links/integrations/APIs are for convenience and do not constitute endorsement, sponsorship, or warranty by 3D RENT hub.
3. Questions, issues, or disputes about third-party services must be directed to the provider; 3D RENT hub has no responsibility or liability to resolve or mediate them.

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22. Privacy; Data Security; Feedback and Reviews

1. Privacy Policy. Use of personal information is governed by our Privacy Policy, which is incorporated into these Terms.
2. Data Security and Communications. Do not transmit sensitive personal data (payment cards, government IDs, health info, passwords) through Order threads/chat/attachments. 3D RENT hub implements commercially reasonable safeguards but cannot guarantee absolute security.
3. Feedback. By submitting feedback, you grant 3D RENT hub a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, display, distribute, and incorporate it without compensation or attribution.
4. Reviews. Reviews must be honest, relevant, and lawful. 3D RENT hub may moderate/remove reviews in its discretion; opinions expressed are those of their authors only.

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23. Suspension; Termination

1. Suspension or Termination by 3D RENT hub. 3D RENT hub may suspend/restrict/terminate access or remove Listings without prior notice for reasons including suspected fraud, non-payment, safety/security risks, IP violations, policy breaches, misleading/inaccurate information, or legal noncompliance.
2. Effect of Termination. Termination does not affect existing Orders, accrued obligations, or rights to collect amounts due.
3. Data Retention and Legal Rights. 3D RENT hub may retain account/transaction/communication information as necessary to comply with law, resolve disputes, enforce Terms, or maintain business records.
4. Voluntary Termination. Users may request account closure at any time; obligations for active Orders, unpaid fees, or pending claims remain.
5. No Liability. 3D RENT hub is not liable for losses stemming from suspension, restriction, termination, listing removal, or account deactivation.

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24. Dispute Resolution; Governing Law; Class Action Waiver

1. Governing Law. These Terms and rental contracts formed through the Platform are governed by Minnesota law (conflict-of-law rules excluded).
2. Arbitration. Any dispute between 3D RENT hub and a User (including disputes a Vendor or Renter seeks to bring against 3D RENT hub) shall be resolved by binding arbitration under the Federal Arbitration Act and AAA commercial rules. Venue is Hennepin County, Minnesota, unless agreed otherwise. Either party may seek injunctive/equitable relief in court for IP rights, confidentiality, or payment enforcement.
3. Class Action Waiver. Proceedings must be conducted on an individual basis; class/collective/representative actions are waived.
4. Vendor–Renter Disputes. Vendor and Renter will first try to resolve delivery/damage/billing issues in the Order thread. 3D RENT hub may assist but is not obligated; Vendor remains the decision-maker for equipment-related determinations.

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25. Notices; Changes; Miscellaneous

1. Notices. 3D RENT hub may send notices through the Platform, by email to the address on file, or by other reasonable means. Users must keep contact info current and review notices promptly.
2. Changes to Terms. 3D RENT hub may update these Terms. Material changes apply prospectively from posting; continued use constitutes acceptance.
3. Force Majeure. Neither party is liable for failure/delay caused by events beyond reasonable control (acts of God, disasters, labor disputes, wars, terrorism, epidemics, government actions, network outages, etc.).
4. Assignment. Users may not assign/delegate rights/obligations without 3D RENT hub’s prior written consent. 3D RENT hub may assign to an affiliate, acquirer, or successor without restriction.
5. Severability; No Waiver. If a provision is invalid/unenforceable, the remainder continues in effect. Failure to enforce is not a waiver.
6. Entire Agreement; Survival. These Terms (with incorporated policies and Orders) are the entire agreement and supersede prior proposals/representations. Provisions that should survive (fees, indemnities, limitations, ownership, dispute resolution) survive termination.

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26. Equipment-Specific Addendum (Recommended Defaults)

1. Condition and Accessories. Vendors will ship in working condition per the Listing (including stated calibration/certification). Ship all listed accessories/cables/components. Renters must return all such items; missing/damaged items are billable at replacement cost.
2. Transit Insurance and Documentation. Outbound transit (Vendor → Renter) is Vendor’s responsibility; return transit (Renter → Vendor) is Renter’s responsibility. Each should insure its leg for declared value equal to RCV and retain receipts and timestamped photos of packaging/equipment/accessories/cables.
3. Damage and Claim Workflow (After Rental or Return).
   1. For outbound: Vendor leads any carrier/insurance claim and provides photos, serial numbers, and authorized-service estimates.
   2. For return: Renter leads any carrier/insurance claim and provides photos, receipts, and tracking.
   3. Both parties will cooperate fully and share requested evidence. Renter remains responsible for uncovered amounts under these Terms.
4. 3A. Mid-Rental Failure or Defect (Renter-Initiated). If equipment becomes inoperable for reasons not caused by misuse/neglect/modification, Renter must notify Vendor in the Order thread within 24 hours (include evidence) and cease use. Vendor will determine technical guidance, replacement, or credit/refund. If failure stems from carrier damage or a pre-existing defect, Vendor leads the claim; if from misuse/accident/improper handling, Section 15 and insurance provisions apply.
5. Contamination. Renter shall not expose equipment to contamination (excessive dust/moisture/liquids/chemicals/radiation). If decontamination or safety certification is required upon return, Renter bears those costs. Inability to certify safe use may be treated as a total loss at RCV.
6. Software Keys and Data. No copying/sharing/extracting software or license keys; remove project/client data before return. Charges may apply for data sanitization.
7. Training and Competency. Renter ensures trained and competent operators; Vendor may require proof for specialized systems (laser trackers, articulated arms, scan arms, laser scanners, etc.).
8. Export Controls. No export/re-export/use by sanctioned parties without explicit consent and full compliance with U.S. export/sanctions laws.

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27. Contact and Effective Date

1. Questions about these Terms, the Platform, or your account may be directed to: 3D RENT hub / Parworks LLC — Email: contact@3drenthub.com.
2. These Terms are effective as of October 9, 2025 and supersede any prior versions.

End of Terms of Service
Version 1.43

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